Archive for Cheap vs. Expensive

Customer Service Industry

Customer Service, The Good, The Bad and The Ugly?

Are you tired of waiting on hold? As you listen to elevator music, occasionally you will hear a recording saying you are now 22nd in cue (this is The Bad) or in some cases even worse. After waiting 40 minutes, you finally get someone live and end up saying “I’m sorry, I’ll transfer you to the right department” and it starts all over again (this is The Ugly) Read More

Cheap vs. Expensive


Many small business owners are constantly making decisions for their companies hoping to increase their bottom line by saving money. These companies often focus on cost rather than value. When you are in the market for something new, cost is always the biggest factor. I agree, this is an important factor but it should not be the only factor… quality should!

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