Many small business owners are constantly making decisions for their companies hoping to increase their bottom line by saving money. These companies often focus on cost rather than value. When you are in the market for something new, cost is always the biggest factor. I agree, this is an important factor but it should not be the only factor… quality should!
Shopping for an answering service to help with all your customer service needs, shouldn’t be any different. Always look for the best fit that can offer all the services you require. Spend a couple of minutes and call the potential candidate asking questions such as “what is your hold time?” And “how do you handle emergencies?” and other questions that relate to your unique business. Referrals are always best, that is usually how our new customers find us. Finally, ask for a free trial to make sure you and your customers are satisfied. Choosing the wrong company could result in an undesirable effect on your business. We have often heard “you get what you pay for” has proven to be very true. In this case your customers will suffer, not only your current clients but that also means new potential customers won’t be impressed either.
Cancom Answering Solutions is absolutely the right choice. We take customer service to the next level. We do offer competitive pricing but remember “Cheapest isn’t always best”